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Service and maintenance agreements for KUKA robots

Customized service concepts to increase productivity and ensure top-level service.

Turnkey concepts for every maintenance philosophy

Regular preventive maintenance lays the foundation for high availability of your system. In addition, you recognise optimisation potential early on. Supplemented by the appropriate service level, the response time can be reduced to a minimum if the worst comes to the worst - 24/7 and 365 days a year.

For new systems, there is also the option of extending the warranty to 5 years - so there are no surprises.

Service24: Round-the-clock access to the KUKA hotline

As a KUKA customer with a Service24 agreement, you are ensured service at the highest level: ourguaranteed accessibility and response time minimize unplanned downtimes, reduce storage costs and enable transparent escalation scenarios.

Top services of Service24

  • 24/7 hotline support from KUKA robot specialists 365 days a year (individual standby number with priority access)
  • Guaranteed start of service specialist call-out within 2 hours of your call (within Germany), around the clock
  • Guaranteed preparation of standard spare parts for shipment within 2 hours of your call* 

 

* Included in the contract price for Service24 and Parts24.

On request, the level of service can be tailored to your individual needs with Parts24 or Hotline24.

MaintenancePro: Robot maintenance with great effect

As a KUKA customer with a MaintenancePro agreement, you benefit from the know-how of the KUKA robot experts during annual preventive maintenance. The effective maintenance management detects weak points early, thereby improving system availability demonstrably*. With MaintenancePro, you reduce production downtime costs, delivery delays and consequential damage. You increase your productivity – while simultaneously reducing inspection times and ongoing training costs.

Top services of MaintenancePro:

  • Basic inspection – In-line wrist maintenance – Main axis maintenance – Minor electrical maintenance – Major electrical maintenance
  • Detailed annual status report
  • Travel costs and expenses of the service specialists for annual maintenance are covered (optional)
  • Plus individual services tailored to your requirements

 

* Documented by long-term studies of customers with preventive maintenance management.

All maintenance services referred to above can also be ordered individually.

Combi24Pro: All KUKA service advantages in a single package

Ensure the highest possible level of all-round reliability of your robot components from the outset. As a KUKA customer with a Combi24Pro agreement, you benefit from all the services of the MaintenancePro and Service24 agreements in a single package.

Additional agreement options for MaintenancePro and Combi24Pro

  • Travel costs and expenses for the annual maintenance visit (weekdays)
  • Data backup on spare hard drive
  • Fixed price for spare parts for robot
  • KUKA linear axis maintenance
  • Service flat rate
  • Spare parts flat rate

WarrantyPro: Warranty extension

With the WarrantyPro, you have the option of extending the warranty of the KUKA robot to 5 years in the first 12 months after delivery. Through regular maintenance, we ensure that the robot system is in perfect condition. Any repairs that may nevertheless be necessary will be carried out quickly and reliably under the WarrantyPro guarantee - at no additional cost.

 

Top services from WarrantyPro

  • As the manufacturer, we offer a total of 5 years warranty on the entire robotic system*
  • High availability thanks to regular maintenance of the robot system by qualified KUKA technicians
  • Maximum safety, since no additional costs are incurred for repairs and maintenance within the warranty period

 

*Premise: The robot is operated within the scope of the specification. Certain special types are excluded.
All maintenance services in the brochure

Overview of all contract models for service and maintenance

Services Parts24 Service24 Combi24Pro MaintenancePro WarrantyPro
Qualified technical hotline support from KUKA robot specialists with exclusive priority switching 24/7/365 ✔ ✔ ✔ + +
Guaranteed start of service specialist call-out within max. 2 hours of the call, 24/7/365   ✔ ✔   +
Guaranteed provision of standard spare parts within max. 2 hours of the call, 24/7/365 ✔ ✔ ✔   +
KUKA Xpert license (web-based knowledge database) + + ✔ + +
Analysis and error processing on the basis of submitted program printouts and files ✔ ✔ ✔   ✔
Service call-out on site   ✔ ✔   ✔
Annual preventive maintenance     ✔ ✔ ✔
Warranty extension to 5 years         ✔
Documentation and maintenance certification     ✔ ✔ ✔
Travel costs and expenses for the annual maintenance visit (weekdays)     + + ✔
✔ = Service included in the price of the agreement
✔ = Service covered by the agreement and invoiced on a time and material basis or at agreed flat rates
+ = Service optionally available as part of the agreement
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Predictive maintenance and condition monitoring

with KUKA iiQoT cloud software, you minimize unplanned downtime and increase the uptime of your robots

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