KUKA on-site service: at any time, the world over

KUKA specialists are on call at any time of the day or night in more than 30 countries – and thanks to our on-site service program, they can attend to your robot, cell or system on site very quickly. This saves you long – and costly – downtime. Make use of our comprehensive customer support – from planning and commissioning to your own KUKA spare parts warehouse on site. With the maximum availability of your robots, cells and systems in mind, we offer suitable packages for service and maintenance tailored to your requirements.

Experienced KUKA specialists are on hand in all phases of commissioning. This starts with the first application steps and continues with the efficient integration of robots, cells and systems into your production system.

In an emergency, one thing matters most: reducing downtime to a minimum. Our KUKA service specialists can be reached day and night. They make their way to your site in no time at all from one of our service centers to carry out on-site repairs using the necessary spare parts. In this way, we ensure high availability of your production facility.

To make sure we can respond quickly, every KUKA service center has access to a comprehensive range of spare parts. As a result, the required spare parts are right where they are needed in a short time.

With the efficient KUKA service and maintenance packages and the maintenance and servicing management of KUKA Customer Service, you have something that others don’t have: access to the people who developed and assembled the robot, system, cell or equipment and put it into operation – 100 percent OEM expertise.

There is no substitute for the technical knowledge of our experts. For regular maintenance, statutory inspections, load tests or process and system optimization, you name it, our service specialists know the robots, systems, cells and equipment in detail. They are thus able to detect and eliminate any deterioration earlier than anyone else. For you, the customer, this means maximum availability of your systems right from the start, and increased service life of your KUKA robots, systems, cells and equipment.

 Advantages of KUKA maintenance and servicing:

• Optimized and reliable system productivity

• Avoidance of unscheduled system downtime

• Concentration on core business: optimal and plannable workload of in-house servicing personnel with increased flexibility

• Comprehensive documentation of preventive maintenance work as a prerequisite for quality audits

Find out more about our modular KUKA service agreements and guarantee that you obtain exactly the level of service support that you need. Get in touch and find out more about KUKA contractual services.

KUKA Deutschland GmbH, Augsburg: +49 821 7971926