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KUKA Medical Robotics team

KUKA has a special business unit focusing on medical robotics. The team offers medical device manufacturers a range of services covering research and development, sales, quality, marketing and support and can draw on almost three decades of experience in the field of medical technology.


Working in partnership 

The collaboration begins with joint workshops. In these workshops, the requirements and options relating to the planned medical device are discussed so that the most suitable system can be developed for doctors and patients. Once this has been achieved, medical device manufacturers have the opportunity to evaluate the most suitable robot for their circumstances and create a prototype of their medical solution. KUKA facilitates this process with robot training courses and a tailored technical support team. This team is also on hand during the further development of the medical device to help them configure a suitable robot, controller and software.

This tailored support during the development phase has enabled KUKA to establish itself as one of the world’s leading supplier of robotic components through its expertise. For almost 30 years now, KUKA robotic systems have been successfully integrated into the products of numerous medical technology companies worldwide.

Find out more about our business model

Development, high precision, maintenance and design: KUKA meets the requirements for the development processes of medical robots. Our customers are responsible for developing systems for medical use.

Expertise in medical robotics

  • Experience in the medical sector

    The Medical Robotics team has been marrying expertise in robotics with the requirements of medical technology for almost three decades.

  • Support during the approval process

    Drawing on our years of experience, we support our customers on their way to market through CE, CFDA and FDA approval processes.
  • Software designed for medical applications

    Specially certified LBR Med software and suitable interfaces facilitate seamless integration into medical systems.
  • Technical language expertise

    We are fully versed in specialist topics and regulatory requirements relating to medical devices and are successful at merging the fields of robotics and medicine.

Service expertise

  • Putting the customer first

    The team’s experts work with customers to develop content and processes for customized solutions that support physicians and benefit patients.
  • Quick productization

    Certified LBR Med robots and exclusive customer support enable our customers to turn a prototype into a final product quickly.
  • Holistic support

    KUKA supports medical technology companies throughout the entire life cycle of the medical device, from the initial idea to after-sales management, maintenance and service.
  • Made in Germany

    Medical products developed on the basis of KUKA robotics are characterized by high quality and award-winning design – made in Germany. 

LBR Med robot training courses

KUKA offers its customers special training courses for robots used in medical technology.

Customer service around the world - you can count on us

KUKA has a very strong presence internationally. The company has a global network of logistics hubs and customer service centers. As such, KUKA is able to offer its international customers the best possible service, regardless of the region in which our robots are used.
We offer our customers this advantage, depending on the service concept they choose. The following diagram explains the exchange process for a replacement robot using the LBR Med as an example.


Service concept for replacing the lightweight robot LBR Med

  • Customer Service from KUKA

    Customer Service registers the error message and informs the nearest KUKA logistics hub. This ensures that every customer receives a replacement device in a quick and personalized manner.
    To the Customer Service portfolio
  • KUKA worldwide service hubs for the LBR Med

    A replacement robot is promptly assembled for our customer, the medical device manufacturer, at the nearest logistics hub. The replacement robot is delivered directly to the medical device manufacturer.

     

  • Procedure in the event that the medical robot malfunctions

    If the hospital detects a malfunction in the medical robot, it contacts its supplier, the medical device manufacturer.

     

     

  • Procedure in the event that the robot malfunctions

    Our customer, the medical device manufacturer, checks the robotic system. If the robot itself exhibits a fault, our customer contacts KUKA Customer Service.

    Technical hotline and advisory service

Technical service and other services

my.KUKA: Your digital customer portal for accessing robot data, medical device development requirements, spare part and robot orders, license management and much more. All of this in a single user-friendly self-service interface.

3D Virtual Showroom

Virtually experience the wide range of applications of integrated robots in medical devices.

KUKA medical robotics under the microscope