Inside Sales Consultant
Provide excellent customer service support as an inside sales consultant on our team!
KUKA Robotics seeks an experienced inside sales professional to provides exceptional customer service to clients.
Short Facts
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Detroit Metro -
KUKA -
Customer Service
Sales -
Permanent Position
Responsibilities
- Supports the consultative Sales People and Department Managers by preparing quotations to requested products and services.
- Generates accurate and technically correct quotations of the Customer Service product portfolio and ensures customers are informed of service rates, part prices, and service product offerings.
- Works collaboratively with the Sales Team and CS Managers to determine service sales strategies for individual customer accounts.
- Cooperates with CS Managers to ensure qualified resources are identified to achieve successful completion of service orders.
- Reviews purchase orders for accuracy, authorization, and supporting documentation.
- Verifies customer and order information against previously obtained information for accuracy.
- Ensures Customer Asset Information is correct and updated in KUKA database (Sales Force / SAP / CRM).
- Monitors and tracks overall aftermarket sales performance.
- Develops leads for recommended spare parts, Field Service, Engineering and Training by email and telephone campaigns.
- Follows-up on parts and field service leads generated by Field Service Technicians and Trainers.
- Independently responds to unsolicited customer requests for onsite service and support.
- Supports colleagues in invoicing of services.
- Assists Accounts Receivable (A/R) in collecting outstanding monies by supplying information and verifying contact data.
- Management of consulting related customer complaints and claims.
- Occasionally travels to visit key customers and trade shows.
- Adheres to the Quality System and participates in continual improvements.
- Understands and follows safety regulations and identifies safety concerns.
- Other duties as assigned.
Application Requirements
- Bachelor's degree from a four-year college or university (Business, Marketing or Sales preferred)
- Efficient use of SAP, Sales Force, Microsoft Dynamics, Microsoft Office programs: Word, Excel, Outlook
- Two (2) years' experience in a similar role
- Experience working in robotics, automation or relevant technical field.
- Excellent written and verbal communication skills
- Excellent customer service skills.
- Ability to perform accurate quoting and invoicing.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, fractions, and ratios.
- Ability to comprehend financial reports.
What we offer
Attractive pay
Hands-on training and skills development
Great working environment